Lassen Ale Works, historic uptown Susanville’s favorite brewpub, announced this week that they have received a Certificate of Excellence award from Tripadvisor.com for the second year in a row. The award celebrates excellence in hospitality and is given only to establishments that consistently achieve great traveler reviews on TripAdvisor.
What does that mean?
The technical answer according to TripAdvisor is that ‘when selecting Certificate of Excellence winners, TripAdvisor uses a proprietary algorithm to determine the honorees that takes into account the quality, quantity and recency of reviews and opinions submitted by travelers on TripAdvisor over a 12-month period as well as business’s tenure and ranking on the Popularity Index on the site.’
The simple answer? To qualify, Lassen Ale Works maintained an overall TripAdvisor bubble rating of at least four out of five, had more than the minimum number of reviews and was listed on TripAdvisor for at least 12 months. The rating criteria sets the bar high and the award is not easy to come by.
“The team at Lassen Ale Works is very proud that we have won the TripAdvisor Certificate of Excellence for the second year in a row. There is no better recognition than these honest reviews of our service, food and beer from our customers. Thank you to all of our guests who took the time to post a review of us on TripAdvisor,” said Margaret Liddiard, Manager at Lassen Ale Works. “We love hearing about their experience here and using that feedback to improve our offerings.”
“TripAdvisor is pleased to honor exceptional hospitality businesses that have received consistent praise and recognition by travelers on the site,” said Marc Charron President, TripAdvisor for Business. “By putting a spotlight on businesses that are focused on delivering great service to customers, TripAdvisor not only helps drive increasing hospitality standards around the world, it also gives businesses both large and small the ability to shine and stand out from the competition.”
Good job Ale Works for helping to make Susanville a nice place to visit!