Lassen County has officially partnered with CivicPlus to implement its NextRequest solution, a modern, web-based platform designed to simplify how residents request and access public records.
The new portal is aimed at boosting local government transparency and accountability by providing a centralized, user-friendly space for submitting and tracking public records requests.
According to a release from the county, the NextRequest platform automates workflows and streamlines request processing behind the scenes. This allows county staff to respond more quickly and consistently to public inquiries while easily adhering to California public records laws and the Freedom of Information Act.
“Lassen County’s goal is to make government more accessible, transparent, and responsive to the people we serve,” the county stated in a press release.
“Implementing NextRequest gives our residents an easier way to request public records while helping our staff respond more efficiently and consistently. This investment reflects the County’s ongoing commitment to improving customer service and strengthening public trust through greater transparency.”
What the New Portal Offers
With the transition to CivicPlus’ NextRequest software, the county expects to:
Simplify Request Management: Streamline the entire process so residents can quickly request and retrieve the public information they need.
Automate Workflows: Free up staff time with advanced automation tools, allowing departments to focus on delivering timely, high-quality responses.
Enhance Inter-Department Collaboration: Improve coordination across various county departments to compile more accurate and complete records.
Maximize Resources: Better handle high volumes of requests and manage staff time efficiently, even during peak periods of demand.
Eric Grant, CivicPlus Vice President of Product Management, expressed excitement about the partnership.
“CivicPlus is committed to empowering government agencies with tools that enhance transparency, streamline workflows, and foster greater trust within their communities,” Grant said.
“By adopting NextRequest, Lassen County is taking an exciting step toward supporting timely, compliant, and efficient management of public records requests.”
How to Access the Portal
The new online portal is fully active. While residents can submit requests online 24 hours a day, county staff will process them during standard business hours, typically between 8:00a.m. and 5:00p.m.
You can explore the portal and submit a public records request directly by visiting lassencounty.nextrequest.com or by navigating through the main county website at lassencounty.gov.
